Terms and Conditions
Summary of Terms and Conditions
The online store at http://coverover.cz is operated by the company COVEROVER s.r.o., with its registered office at Milady Horákové 481/24, 17000 Prague, Company ID 06980457, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 292081, Tax ID CZ06980457. You can contact us by email or phone.
Once you submit your order via the online store, a contract is concluded. We will confirm receipt of the order and conclusion of the contract by email.
If you choose delivery of goods with prepayment, make payment on the day of conclusion of the contract.
As a consumer, you can withdraw from the concluded contract at any time, up to 14 days from the date of receipt of the goods. You can find out which contracts cannot be withdrawn from in the full text of the terms and conditions. We may withdraw from the concluded contract at any time, up to the moment you take over the goods from us. After withdrawal from the contract, you will return the goods to us, including any gifts and bonuses, if we have provided you with any, at your own expense, within 14 days of withdrawal. We will refund your money within 14 days of receipt of the withdrawal, but not before you return the goods to us or prove that the goods have been sent to us.
If you order tangible goods in our online store, this will conclude a purchase contract.
We deliver these goods only to the following countries: Czech Republic, Slovakia, Germany and France. As a business, you become the owner of them by concluding the contract and as a consumer by taking over the goods, but not before you have paid the full price in full. If you as a consumer are delivered damaged goods, you must inform us immediately. If you discover the damage when you take over the goods, you must also inform the carrier about the damage. If you as a business are delivered damaged goods, you must resolve the damage with the carrier.
If you are a consumer, you have the right to complain about defects that have become apparent on the goods within 2 years of receipt of the goods. As an entrepreneur, you can complain about defects that were on the goods at the time when the risk of damage passed to you, within 6 months, in the case of a hidden defect within 2 years, from receipt of the goods. You can find out exactly how to complain about the goods and what you can request in the event of a complaint in the terms and conditions.
General provisions
1.1. Scope of the terms and conditions. These terms and conditions govern the conclusion of contracts between us as a trader and you as a customer through the online store and our and your rights and obligations arising from the contracts. The terms and conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into effect on 6 January 2023.
1.2. Terms used. We use the following abbreviations in our terms and conditions:
1.2.1.We, which means the trader, i.e. the company COVEROVER s.r.o., with its registered office at Milady Horákové 481/24, 17000 Prague, IČO 06980457, entered in the Commercial Register kept by the Municipal Court in Prague, in Section C, File 292081, VAT No. CZ06980457.
1.2.2. You, which means the customer, i.e. the other contracting party other than us, which may be one of the following entities:
1.2.2.1. Consumer, which is a person not acting in the course of their business or in the independent exercise of their profession,
1.2.2.2. Entrepreneur, which is a person or legal entity acting in the course of their business or in the independent exercise of their profession.
1.2.3.Online store, i.e. our web interface located at the web address http://coverover.cz, where you can view our offer and order goods from our assortment.
1.2.4. E-mail, i.e. electronic mail, by which you can contact us at the e-mail address available at the web address of our online store.
1.2.5. Telephone, by which you can contact us at the telephone number available at the web address of our online store.
1.2.6. Contracts, which are understood as purchase contracts.
1.3. Relationship of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating agreements in the contract take precedence over the wording of the terms and conditions.
1.4. Relationship of the contract and terms and conditions to legal regulations. Rights and obligations not regulated by the terms and conditions or the contract are governed by the legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on consumer protection, in accordance with the legal regulations of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the terms and conditions or the contract and a legal regulation, unless it is a matter that can be regulated differently by the agreement, the legal regulation takes precedence.
1.5. Severability of provisions of the terms and conditions and contractual arrangements. If any of the provisions of the terms and conditions or contractual arrangements becomes invalid, ineffective or is not taken into account, this does not affect the validity and effectiveness of the other provisions of the terms and conditions and contractual arrangements.
1.6. Relations with an international element. The legal relationship between us and you, in the event of an international element, is governed by Czech law and the Czech courts are competent to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.
1.7. Methods of resolving complaints. Any complaints and disputes between you and us can be resolved
1.7.1. out of court in proceedings conducted by the Czech Trade Inspection Authority (www.coi.cz),
1.7.2. by email to our email address,
1.7.3. in person at any of our premises,
1.7.4. by telephone to our telephone number.
1.8. Supervisory authorities. Our activities are monitored and supervised by state authorities of the Czech Republic, to which it is possible to address your suggestions in accordance with the legal regulations governing their scope and powers. The state supervisory authorities are in particular:
1.8.1. Czech Trade Inspection,
1.8.2. Trade licensing authorities,
1.8.3. Office for Personal Data Protection,
1.8.4. Assay Office.
Ordering goods and concluding contracts
2.1. Ordering goods. Goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, via:
2.1.1. online store.
Accepting our offer with an amendment or deviation is not possible and is considered a counter-offer on your part.
2.2. Ordering goods via the Internet. You can order goods through the online store by selecting the offered goods in the required quantity, quality and design, placing the goods in the virtual basket, filling in the required data, choosing the method of delivery of the goods and payment and sending your order using the "Order with payment obligation" button, which will conclude the contract. Before sending the order, you will be allowed to check and possibly change the entered data.
2.3. Confirmation of receipt of the order. We will confirm the successful receipt of your order and the conclusion of the contract to your e-mail address by sending an e-mail message, which will include:
2.3.1. confirmation of the conclusion of the contract and its content,
2.3.2. our terms and conditions, which also include the mandatory information provided.
In the event of incompleteness or incorrectness of the order, we will invite you to supplement it or notify you of the impossibility of concluding the contract.
2.4. Language and storage of the contract. Contracts are concluded in the Czech language. We store concluded contracts and you can access your contracts via the online store.
Concluded contracts and their content
3.1. Amendment and cancellation of the contract. Concluded contracts cannot be unilaterally amended or cancelled; this can only be done based on mutual agreement, or if stipulated by law or business terms and conditions.
3.2. Content of the purchase contract. Based on the concluded purchase contract, we are obliged to deliver to you the ordered tangible goods in the agreed manner and provide any agreed services, and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the payment price, the price of delivery of the goods and the price of any other ordered services.
3.3. Protection of intellectual property. If, based on the contract, we supply you with goods that are protected by intellectual property rights (in particular copyrights, trademarks, industrial designs, patents and utility models), the contract does not include a license authorizing you to exercise intellectual property rights. You may not use copyrighted goods as a natural person other than for personal use and as a legal person other than for your own internal use, in particular you are not authorized to reproduce, resell, rent or otherwise make the goods available to third parties.
3.4. Discounts and advertising campaigns. For discount or other marketing campaigns, unless otherwise stated, individual discounts and other benefits cannot be combined.
3.5. Gifts and bonuses. If you have been provided with gifts or other bonuses as part of the contract, this is based on a gift contract, therefore we are not liable for their defects. The existence of a gift contract depends on the existence of the main contract and the gift contract is concluded with the termination condition of the cancellation of the gift contract in the event of the termination of the main contract.
3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be used under the agreed conditions or under the conditions stated on the coupon or voucher. Unless otherwise agreed, they can only be used with us and the validity period is limited for discount coupons until the cancellation or termination of the discount event, for gift vouchers for one year from their issuance.
Payment terms
4.1. Payment methods. The total price can be paid in the following ways:
4.1.1. in advance by bank transfer to our account:
4.1.1.1. 115-7941330257/0100;
4.1.2. in advance by bank transfer by credit card,
4.1.3. in advance by bank transfer by payment system:
4.1.3.1. ComGate;
4.2. Payment period. You are obliged to pay the total price either before delivery of the goods or later, depending on the agreed payment method. If the total price is to be paid before delivery of the goods, you are obliged to pay it on the day of conclusion of the contract. If the total price is paid via a payment service provider, the total price is paid by crediting the amount of money to our account with the payment service provider.
4.3. Payment by credit. If payment of the total price via credit or another financial product is agreed on the basis of a contract with a financial service provider, this relationship is also governed by the contract and the terms and conditions of the financial product provider.
4.4. Electronic sending of tax documents. You agree that we will issue an invoice (tax document) and send it to you in electronic form to your e-mail address specified when ordering.
Delivery terms
5.1. Delivery methods. The delivery methods that you can use are as follows:
5.1.1. personal collection at our premises:
5.1.1.1. COVEROVER boutique, Milady Horákové 24, Prague 170 00;
5.1.2. mail order company with delivery points Zásilkovna,
5.1.3. DPD mail order company.
5.2. Restrictions on delivery of goods. We only deliver goods to the following countries:
5.2.1. Czech Republic.
5.2.2. Slovakia.
5.2.3. Germany, Austria.
5.2.4. France.
5.2.5. Poland.
5.2.6. Italy.
5.3. Acquisition of ownership. As a business, you become the owner of the goods that we deliver to you by concluding a contract and as a consumer by taking over the goods, but not before you have paid the full price in full.
5.4. Delivery time. The agreed delivery period starts from the conclusion of the contract. If you are a consumer and no delivery period has been agreed, we will deliver the goods to you without undue delay, but no later than 30 days from the date of conclusion of the contract. If the total price is to be paid before the goods are delivered, the delivery period starts from the date of payment of the total price. The goods will be delivered to the destination within this period. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier within this period.
5.5. Acceptance of the goods. You are obliged to accept the goods at the agreed time and at the agreed place depending on the method of delivery. If the goods are to be delivered by a carrier, you are obliged to accept them upon delivery to the destination. If you do not accept the goods, we shall have the right to withdraw from the contract and the right to pay the costs associated with the delivery of the goods, if they have not been paid before the goods are delivered. If we deliver the goods to you repeatedly after you have not accepted them, we are entitled to reimbursement of the costs associated with repeated delivery.
5.6. Identity check upon receipt of the goods. If the goods were paid for before delivery, we are entitled to make the handover of the goods subject to checking the identity of the person accepting the goods based on an identity document.
5.7. Damage to the goods during transport to the consumer. If you are a consumer, the risk of damage to the goods passes to you upon receipt of the goods. In the event that the goods are delivered to you damaged, you are obliged to inform us of the damage immediately, preferably:
5.7.1. by email to our email address,
5.7.2. in person at any of our premises,
5.7.3. by telephone on our telephone number.
If you discover damage to the shipment when you receive the goods, you are obliged to inform not only us but also the carrier when you receive the goods. You can ask the carrier to unpack the damaged shipment before taking it over and if you find that the goods have been damaged, you are not obliged to take it over from the carrier.
5.8. Damage to goods during transport by an entrepreneur. If you are not a consumer and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you upon handing over the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take over the goods. If the goods are delivered to you damaged, you are obliged to immediately complain about the damage to the goods to the carrier.
5.9. Packaging of the goods. Unless otherwise agreed, the goods will be packaged in a manner suitable for their preservation and protection.
Right to withdraw from the contract
6.1. General withdrawal from the contract. By withdrawing from a concluded contract, the contract is cancelled from the beginning and the parties are obliged to return everything they provided on the basis of the cancelled contract. By withdrawing from the contract, the dependent gift contract is also cancelled. The right to withdraw from the contract can be exercised under the conditions set out in the terms and conditions or if so provided by law.
6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment when you take over the goods from us, for the following reasons:
6.2.1. exhaustion of stocks of the ordered goods,
6.2.2. failure to take over the goods upon delivery,
6.2.3. misuse of the ordering system of our online store,
6.2.4. providing incorrect data when ordering goods,
6.2.5. ordering goods at a price significantly lower than the usual price, if the goods were offered at this price as a result of an error or mistake of our online store,
6.2.6.others worthy of special consideration.
6.3. The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within 14 days from
6.3.1. taking over the goods,
6.3.2. taking over the last piece of goods, if you order several pieces of goods within one order that are delivered separately,
6.3.3. taking over the last item or part of a delivery of goods consisting of several items or parts,
6.3.4. taking over the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period,
6.3.5. concluding the contract, if it concerns another contract.
6.4. Impossibility of withdrawal. You do not have the right to withdraw from the contract for contracts:
6.4.1. for the delivery of goods that have been manufactured according to your requirements or have been adapted to your needs,
6.4.2.on the delivery of goods in sealed packaging that, for health protection or hygiene reasons, is not suitable for return after you have broken the packaging,
6.4.3. on the delivery of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that have been irretrievably mixed with other goods after delivery due to their nature,
6.4.4. on the provision of services, if they have been provided in full,
6.4.5. other, if so provided by law.
6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and want to withdraw from the contract, you can do so in the form of a unilateral legal act that you deliver to us, preferably
6.5.1. by filling in the sample withdrawal form, which is an annex to the terms and conditions, and sending it
6.5.1.1. by post to our registered office,
6.5.1.2. by e-mail to our e-mail address;
6.5.2. in person at any of our premises.
6.6. Observance of the deadline. If you are a consumer, in order to comply with the withdrawal period, it is sufficient if you send us your withdrawal on the last day of the withdrawal period.
6.7. Return of goods after withdrawal. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as your withdrawal from the contract, no later than 14 days from the receipt of the withdrawal, and preferably
6.7.1. by sending the goods to our registered office,
6.7.2. in person at any of our premises.
You must return the goods to us undamaged, uncontaminated, unworn and showing no signs of use, including all accessories and documentation, if possible in the original packaging. You are also obliged to return to us all gifts and bonuses that you received on the basis of the cancelled contract.
6.8. Refund after withdrawal from the contract. If you withdraw from the contract as a consumer, we will refund the money you paid within 14 days of receiving your withdrawal from the contract, but not before you return the goods to us or prove that the goods have been sent to us. We will only refund the costs of delivery of the goods to you in the amount corresponding to the cheapest comparable delivery method that we offer. If the value of the returned goods decreases as a result of handling them differently than is necessary to familiarize yourself with their nature, properties and functionality, the refund amount will be reduced by the amount by which the value of the goods decreased. We will refund the money to you in the same way as we received it from you, or in another way that we agree on, provided that this does not incur additional costs for you.
6.9. Failure to accept the shipment. The buyer is obliged to take over the ordered goods. Failure to take over the shipment by the buyer is not considered a withdrawal from the contract.
In the event that the buyer does not take over the shipment and it is returned to the seller, the seller has the right to demand reimbursement of the costs associated with sending and returning the shipment. If the buyer requests cancellation of the order after the shipment has been returned, the seller will only refund the price of the goods, reduced by demonstrable shipping costs.
Complaints about defects in goods by consumers
7.1. Scope. This part of the terms and conditions applies to you only if you are a consumer and regulates our liability for defects in goods.
7.2. Complaints period. You can complain to us about a defect that appears on the goods within 2 years, for used goods within 1 year, from the receipt of the goods.
7.3. Our liability for defects in goods. We are responsible to you for the goods being free from defects upon receipt. In particular, we are responsible for the fact that the item
7.3.1. corresponds to the agreed description, type and quantity, as well as the quality, functionality and other agreed properties,
7.3.2. is suitable for the purpose for which you require it, if we have agreed to it,
7.3.3. is supplied with the agreed accessories and instructions for use, including assembly or installation instructions.
7.4. We are also responsible to you for the fact that, in addition to the agreed properties, the goods meet the following requirements; this does not apply if we have informed you before the conclusion of the contract that some properties of the goods differ and you have agreed to this:
7.4.1. suitable for the purpose for which goods of this type are usually used, also taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the relevant industry, if there are no technical standards,
7.4.2. in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, corresponds to the usual characteristics of goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular advertising or marking,
7.4.3. is delivered with accessories, including packaging, assembly instructions and other instructions for use that you can reasonably expect, and
7.4.4. corresponds to the quality or design of the sample or template that we provided to you before the conclusion of the contract.
7.5. Limitation of liability. We are not liable to you
7.5.1. for wear and tear of the goods corresponding to the degree of their previous use,
7.5.2. in the case of used goods, for a defect corresponding to the degree of use or wear and tear that the goods had when they were received,
7.5.3.for consumable goods with a specified minimum shelf life and for perishable goods with a specified shelf life, for the unusability of the goods after the specified period has expired,
7.5.4. if you caused the defect yourself.
7.6. Period for exercising the right. You are obliged to inspect the goods as soon as possible and to ascertain their properties and quantity. You are obliged to exercise your right to claim for defects in the goods without undue delay, as soon as possible after you are able to detect the defects, within the complaint period.
7.7. Right to have the defect removed. If the goods have a defect, you are entitled to have the defect removed free of charge, at your choice, either by delivering new goods without defects or by repairing the goods. You do not have the right to choose the method of removing the defect if the method of removing the defect you have chosen is impossible or disproportionately expensive compared to the other method.
7.8.Right to a reasonable discount and withdrawal from the contract. If we refuse to remove the defect or do not remove it, or the defect occurs repeatedly, or the defect is a material breach of contract, or it is obvious from our statement or the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
7.9. Method of complaint. If you want to exercise your right to liability for defects, you can do so best:
7.9.1. by sending the goods to our registered office,
7.9.2. in person at any of our premises,
7.9.3. if another person designated to exercise liability for defects is listed in the warranty certificate or other document, on the packaging of the goods or in our online store, with this person.
7.10.Claim requirements. The goods must be handed over to us in a condition that allows us to assess the validity of the claim, in particular, the goods cannot be handed over unreasonably dirty. When making a claim, you must:
7.10.1. prove that the goods were purchased from us,
7.10.2. state what defect in the goods you are claiming and how you request that the claim be settled. The requested method of settling the claim cannot be changed subsequently without our consent.
7.11. Settlement of the claim. Your claim will be settled within a reasonable time, no later than 30 days from the date of the claim. You will be notified of the settlement of the claim within this period and the goods will be returned to you in the same way as they were handed over to us when the claim was made. If the claim is not settled in time, you have the right to withdraw from the contract or request a reasonable discount on the price. If your complaint is accepted, the period for pointing out defects is extended by the time it took us to process your complaint.
7.12. Compensation for complaint costs. In the event of a complaint, you are entitled to compensation for necessary costs that were reasonably incurred in exercising your right to liability for defects in goods. If the complaint is rejected, we are entitled to compensation for necessary costs that we incur in returning your goods.
7.13. Confirmation of complaint. When exercising your right to liability for defects in goods, we will issue you with a written confirmation of when you exercised your right, what the content of the complaint is and what method of handling the complaint you require, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for the rejection of the complaint.
7.14. Superior quality guarantee. In addition to your statutory rights, you may be provided with a superior quality guarantee. This arises from the guarantee provider's declaration, which can also be made by advertising, that it will satisfy you beyond your statutory rights from defective performance if the goods do not have the properties stated in the guarantee statement. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the guarantee provider's declaration. If the guarantee provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging of the goods, then you have the right to at least the delivery of new goods without defects or their repair from the guarantee provider.
Complaints about defects in goods by an entrepreneur
8.1. Scope. This part of the terms and conditions applies to you only if you are not a consumer and regulates our liability for defects in goods.
8.2. Our liability for defects in the goods. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed, we will deliver the goods to you in a quality and design suitable for the purpose specified in the contract; otherwise for the usual purpose. If the quantity is determined only approximately, we will determine the exact quantity. If the goods have a defect when the risk of damage passes to you, we are liable for it. This does not apply if it is a defect that can be detected with the usual care when the contract is concluded.
8.3. Limitation of liability. We are not liable to you
8.3.1. for goods sold at a lower price for a defect for which a lower price was agreed,
8.3.2. for wear and tear of the goods caused by their normal use,
8.3.3. for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over,
8.3.4.for defects in the goods, if this results, in particular in the case of consumable and perishable goods, from their nature,
8.3.5. for defects in the goods, if you knew about them before taking over the goods,
8.3.6. for defects in the goods, if you caused them yourself.
8.4. Period for exercising the right. You are obliged to inspect the goods as soon as possible and to ascertain their properties and quantity. You are obliged to exercise your right to liability for defects in the goods with us without undue delay, as soon as possible after you are able to detect the defects. The right can be exercised at the latest within 6 months, in the case of a hidden defect within 2 years, from the date on which we deliver the goods to you. Otherwise, your right to liability for defects in the goods expires and will not be granted to you.
8.5. Your rights in the event of a material breach of contract. If the defect constitutes a material breach of contract, you have the right to:
8.5.1.to remedy the defect by delivering new goods without defects or by delivering the missing goods,
8.5.2. to remedy the defect by repairing the goods,
8.5.3. to receive a reasonable discount on the purchase price, or
8.5.4. to withdraw from the contract.
A material breach of contract is the delivery of goods with a defect that we must have known about at the time of conclusion of the contract and that if we had foreseen it, we would not have concluded the contract with us; in other cases, the breach of contract is considered to be immaterial. If you do not notify us of your chosen right, you have the same rights as in the case of an immaterial breach of contract.
8.6. Your rights in the case of an immaterial breach of contract. If the defect is an immaterial breach of contract, you have the right:
8.6.1. to remedy the defect,
8.6.2. to receive a reasonable discount on the purchase price.
If you do not notify us of your chosen right, we may remedy the defect by repairing the goods, delivering new goods or delivering what we have not delivered to you. You cannot change the chosen right later without our consent.
8.7. Inability to request withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or request delivery of new goods. This does not apply,
8.7.1. if the condition has changed as a result of an inspection to determine the defect in the goods,
8.7.2. if you used the goods before the defect was discovered,
8.7.3. if you did not cause the impossibility of returning the goods in an unchanged condition by action or omission, or
8.7.4. if you sold the goods before the defect was discovered, consumed them, or modified the goods during normal use; if this happened only in part, you will return to us what you can still return, and for the rest you will provide us with compensation up to the amount in which you benefited from using the goods.
8.8. Method of complaint. If you wish to exercise your right to claim liability for defects, you can do so:
8.8.1. by sending the goods to our registered office,
8.8.2. in person at any of our premises,
8.8.3. if another person designated to claim liability for defects is specified in the warranty certificate or other document, on the packaging of the goods or in our online store, with this person.
8.9. Requirements for a complaint. The goods must be handed over to us in a condition that allows us to assess the legitimacy of the complaint, in particular, the goods cannot be handed over unreasonably dirty. When making a complaint, you must:
8.9.1. prove that the goods were purchased from us,
8.9.2. state what defect in the goods you are complaining about and how you request that the complaint be handled. The requested method of handling the complaint cannot be changed subsequently without our consent.
8.10. Complaint settlement. Your complaint will be settled without undue delay, but no later than within 45 days. The goods will be returned to you in the same way as they were handed over to us when you made the complaint. If your complaint is accepted, the period for exercising your rights under liability for defects is extended by the time it took us to settle your complaint.
8.11. Compensation for the costs of the complaint. If your complaint is accepted, you are entitled to compensation for the necessary costs that were reasonably incurred in exercising the right under liability for defects in the goods. If the complaint is rejected, we are entitled to compensation for the necessary costs that we incur in returning your goods.
8.12. Superior quality guarantee. Beyond your statutory rights, you may be provided with a superior quality guarantee for the goods. This is established by a declaration by the guarantee provider, which may also be made by advertising, that it will satisfy you beyond your statutory rights from defective performance if the goods do not have the properties stated in the guarantee statement. The rights arising from the superior quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the guarantee provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging of the goods, then you have the right to at least the delivery of new, defect-free goods or their repair from the guarantee provider.