Withdrawal from the Contract
Right to withdraw from the contract
6.1. General information on withdrawal from the contract. By withdrawing from a concluded contract, the contract is cancelled from the beginning and the parties are obliged to return everything they provided on the basis of the cancelled contract. By withdrawing from the contract, the dependent gift contract is also cancelled. The right to withdraw from the contract can be exercised under the conditions set out in the terms and conditions or if so provided by law.
6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment when you take over the goods from us, for the following reasons:
6.2.1. exhaustion of stocks of the ordered goods,
6.2.2. failure to take over the goods upon delivery,
6.2.3. misuse of the ordering system of our online store,
6.2.4. providing incorrect data when ordering goods,
6.2.5.ordering goods at a price significantly lower than the usual price, if the goods were offered at this price as a result of an error or mistake of our online store,
6.2.6. other matters worthy of special attention.
6.3. The consumer's legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within 14 days from
6.3.1. taking over the goods,
6.3.2. taking over the last piece of goods, if you order several pieces of goods within one order that are delivered separately,
6.3.3. taking over the last item or part of a delivery of goods consisting of several items or parts,
6.3.4. taking over the first delivery of goods, if the contract stipulates regular delivery of goods for an agreed period,
6.3.5. concluding the contract, in the case of another contract.
6.4.Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract for contracts:
6.4.1. on the supply of goods that have been manufactured according to your requirements or have been adapted to your needs,
6.4.2. on the supply of goods in sealed packaging that, for health protection or hygiene reasons, is not suitable for return after you have broken the packaging,
6.4.3. on the supply of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that have been irretrievably mixed with other goods after delivery due to their nature,
6.4.4. on the provision of services, if they have been provided in full,
6.4.5. others, if so provided by law.
6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you want to withdraw from the contract, you can do so in the form of a unilateral legal act that you deliver to us, preferably
6.5.1. by completing the model withdrawal form attached to the terms and conditions and sending it
6.5.1.1. by post to our registered office,
6.5.1.2. by e-mail to our e-mail address;
6.5.2. in person at any of our establishments.
6.6. Observance of the deadline. If you are a consumer, in order to comply with the withdrawal period, it is sufficient to send us your withdrawal on the last day of the withdrawal period.
6.7. Return of goods after withdrawal. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as your withdrawal from the contract, no later than 14 days after receipt of the withdrawal, and preferably
6.7.1. by sending the goods to our registered office,
6.7.2. in person at any of our establishments.
You must return the goods to us undamaged, uncontaminated, unworn and showing no signs of use, including all accessories and documentation, if possible in the original packaging. You are also obliged to return to us all gifts and bonuses that you received on the basis of the cancelled contract.
6.8. Refund after withdrawal. If you withdraw from the contract as a consumer, we will refund the money you paid within 14 days of receiving your withdrawal from the contract, but not before you return the goods to us or prove that the goods have been sent to us. We will only refund the costs paid for the delivery of the goods in an amount corresponding to the cheapest comparable delivery method that we offer. If the value of the returned goods decreases as a result of handling them differently than is necessary to familiarize yourself with their nature, properties and functionality, the refund amount will be reduced by the amount by which the value of the goods decreased. We will return the funds to you in the same way in which we received them from you, or in another way that we agree on, provided that this does not incur additional costs for you.
6.9. Failure to accept the shipment. The buyer is obliged to accept the ordered goods. Failure to accept the shipment by the buyer is not considered a withdrawal from the contract.
In the event that the buyer does not accept the shipment and it is returned to the seller, the seller has the right to demand reimbursement of the costs associated with sending and returning the shipment. If the buyer requests cancellation of the order after the shipment has been returned, the seller will only refund the price of the goods, reduced by demonstrable shipping costs.
Consumer complaints about defects in goods
7.1. Scope. This part of the Terms and Conditions applies to you only if you are a consumer and regulates our liability for defects in goods.
7.2. Claim period. You can complain to us about a defect that appears on the goods within 2 years, for used goods within